Privacy and Personal Data Protection Policy

With its present policy, the general partnership under the name "FOUFOPOULOS D.-KOSTOPOULOS V. O.E." and the distinctive title "Coffee & Bar Experts" (from here on "the Company"), based in Pyrgos Ilias, Anthopyrgos, Agios Georgios, P.C. 27131, defines and communicates the terms of processing your personal data, which it collects and processes during your browsing on the website with the domain name https://coffeebarexperts.gr (from here on the "Website") and the use of the services it offers.

1. INTRODUCTION

The Company show great regard towards the protection of your privacy and has taken all necessary measures in order to safeguard the security and confidentiality of information, concerning visitors/users of the Website services.

The use of the Website presupposes the unreserved acceptance, consent, approval and agreement on the part of the visitor-user with the terms of use and this privacy and personal data protection policy.

This Policy is subject to the information of the data subjects in accordance with articles 13-14 of the General Data Protection Regulation of the EU 679/2016 and its acceptance implies your consent to the collection and processing of your personal data as described in detail therein. Please read our Privacy and Personal Data Protection Policy carefully in order to be informed about the information collected from you when you visit and use our online services, how it may be used and shared, how this information is protected and what your rights are. We inform you that you have the right to withdraw your consent to the collection and processing of your personal data at any time, without affecting the legality of the Website's processing of your personal data until then. If you wish to withdraw your consent, you can contact us at info@coffeebarexperts.gr.

2. PURPOSE OF COLLECTION OF PERSONAL DATA

The personal data declared by the user anywhere on the Website are solely intended to ensure the operation of the services provided and the legality of the relevant transactions and may not be used by any third party, without complying with the provisions of the General Data Protection Regulation ( EU) 2016/679, the national legislation and the relevant acts of the Personal Data Protection Authority, the law 3471/2006 and the ePrivacy directive (2002/58/EC, amended 2009/136/EC) as they currently apply regarding the protection from processing of personal data. In particular, personal data is collected by the Website for the following purposes:

1. Member registration

The visitor to the Website has the possibility to register as a member so that he can see a history of his orders. For registration, personal data is collected, specifically: First name, Surname, Email address (email), Mobile phone, Occupation, D.O.Y., VAT number, Business address, Business phone.

The above data are kept for as long as the user remains a registered member of the Website and their processing is for the purpose of processing their orders.

2. Purchase of products/services

For the purchase of products and/or services through the Online Store, it is necessary to collect the following personal data of the Customer: Name, Surname, Address (street, number, city, postal code, country), Telephone, E-mail address and in the case of issuing a VAT invoice, D.O.Y. and profession.

3. Subscribe to the Newsletter

Through the Website you can subscribe to the Newsletter service, in order to receive the Company's informative messages. For your registration we will need to collect your e-mail address, which will remain in the Company's relevant file until you unsubscribe from the Newsletter service.

4. Contact form

The Website has a contact form through which visitors can communicate with the Company. The personal data collected in the context of this communication are: name, surname, telephone, email address, the subject for which you are contacting us, any personal data that may be included in your message. This data is retained for a period of six months from its submission, unless the nature of the query requires further retention of the data.

5. Social Plugins

The Website contains links to the Company's social networks (Facebook, Instagram, Twitter). If the visitor selects these links, we gain access to their publicly shared information on the respective social networks, in accordance with the terms of Personal Data Protection that govern the social networks.

3. RIGHTS OF USERS

The visitor can at any time withdraw his consent to the collection of the collected data by sending an email to info@coffeebarexperts.gr. The withdrawal of consent does not affect the legality of the processing of the user's personal data by the Website up to that point. In addition, the Company may retain the personal data of the customers of the Online Store for as long as required by the applicable legislation. In accordance with the provisions of the General Data Protection Regulation 679/2016/EU, you have the right to information, access, correction, deletion, restriction of processing, data portability, opposition to the processing of your personal data, as well as the right to submit a complaint to the Protection Authority Personal Data. If you wish to withdraw your consent, exercise your rights or if you have any questions in general regarding the protection of your personal data, you can direct your respective request to the email address info@coffeebarexperts.gr or by post to the address: Agios Georgiou, Anthopyrgos, Pyrgos, P.C. 27131.

The Company undertakes to satisfy your requests in principle free of charge, unless your requests are repeated frequently and due to their volume, they incur administrative costs for us, which you will bear.

The Company will make every effort to respond to each of your related requests within thirty (30) days of receipt. However, in the event that, due to the complexity of your request or the volume of information, it is not possible to satisfy your request within thirty days, it will inform you within the above period in writing of the reasons for the delay and will make every effort to satisfy of your request as soon as possible and in any case within two additional months. The Company reserves the right not to satisfy your request, in the event that it is deemed manifestly unfounded or excessive, informing you about the reasons for not satisfying it. In any case, you have the right to submit a complaint to the Personal Data Protection Authority, which can also accept the submission of relevant complaints either in written form in its protocol (Kifisias 1-3, P.C. 115 23, Athens) or electronically ( www.dpa.gr).

4. INFORMATION RETENTION PERIOD

The Company keeps the personal data it collects in electronic and/or paper form for the absolutely necessary time to fulfill the above processing purposes. If you withdraw your consent to the collection and processing of your personal data, we will delete your data from our electronic and physical records, unless keeping them becomes necessary in compliance with our legal obligation or for the defense of our legal interests before Courts and in any case for as long as is required in order to complete the limitation period.

5. SHARING/TRANSMISSION OF PERSONAL DATA

The Website does not transmit personal data outside the EEA.

6. COOKIES

The Website may use cookies in order to improve the visitor's experience while browsing it and also to improve the overall quality of its services. Cookies are small text files that are sent to a user's computer when they visit and register on a website. Cookies are stored on the visitor's / user's hard drive but do not take notice of any document or file from their computer. They are used to facilitate the user's access to specific services of the Website, for statistical or advertising purposes or for marketing purposes. The visitor of the Website can set his browser in such a way as to prohibit the reception of all cookies or to notify him when a cookie is sent. However, some features or services of the Website may not function properly without cookies.

Read the Company's Cookies policy in detail here.

What cookies do we use?

Some or all of the cookies described below may be stored in your browser. You can view and manage cookies in your browser (although mobile browsers may not offer this feature).

1. Strictly necessary cookies

Technically necessary cookies are essential for the proper functioning of our Website, they allow you to browse and use its functions.

These cookies do not recognize your individual identity. Without these cookies, we cannot offer an efficient operation of our Website. In addition, these cookies allow the Website to remember your choices such as font size in order to provide improved and personalized features.

2. Performance cookies

Performance cookies recognize and measure the number of visitors and how users navigate our website when they use it. This helps to improve the way the Website works.

3. Functionality cookies

Functionality cookies are used to recognize when the user returns to the website. This allows personalizing content for each user, greeting by name and saving preferences (e.g. language or region selection)

4. Targeting Cookies

Targeting cookies store the user's visit to the website/app, the pages visited, and the hyperlinks followed. This information can be used so that the displayed content is relevant to the user's interests. This information may still be shared with third parties for this purpose. More information on the types of cookies is available at http://www.allaboutcookies.org. If you would like to know how you can control or remove cookies, you can visit www.AboutCookies.org.

7. CHANGES TO THIS POLICY

The Website reserves the right to modify this Policy, always in accordance with the applicable legal rules on the protection of privacy and personal data. Visitors to the Website should read this Privacy and Personal Data Protection Policy at regular intervals in order to be informed about any changes that take place, while the Company undertakes to provide the necessary updates to visitors through its Website. Any use of the Website following such change or modification shall be deemed to constitute acceptance by the user / visitor of the changes, modifications, additions or deletions.